I used to be really good at customer service. There was a time when I could just smile through a rude customers behavior and forget about it five minutes later. Now I'm old and cantankerous and it makes me angry when people behave badly because they feel they have a "right" to it. People don't seem to understand that the person they are dealing with is a human being with feelings and that they deserve to be treated with respect.

Instead of calling or coming into the store and saying, "I have this problem. Can you please try to help me?" They call or come in stomping and screaming and cursing and demanding this or that. When you tell them you can only do so much, or can't do what they are asking at all, they cuss and scream and threaten to have you fired for it. Why? Because they are behaving like sleep deprived two year olds.

Yesterday at work I found myself looking at one customer who had been vicious and thinking, "You're a bitch." That's not a good thing. I think perhaps it is time for me to find a new job field. I need the money my job brings in, but I'm at a point now where I simply have no time or patience for people who behave badly because they feel they are "entitled" to it.

When did we become such a poorly behaved, ill-mannered society? Didn't any of these people have parents that taught them manners? And you know what, people with "money" are usually the worst. Why is that?

I'm going back to bed now.

1 comment:

knightjorge said...

That's what was on your mind this morning when you woke up? That's just not good. I can totally relate to what you're feeling though. I'm lucky I can totally get away with being a bit of bitch where my job is concerned.

Maybe you should get into security. Just a thought.

Sorry that your job is getting to you so bad.