April 13, 2005....I notice that I have and overdraft on my savings account ( which I use to make scheduled payments via EFT or ACH) so, naturally, I call my credit union to inquire what it's for, since no payments were scheduled to be made. The nice woman on the other end of the phone tells me that T-Mobile attempted to take a payment from my account. Odd, I think, since I've already paid my bill via debit card. I thank her and hang up.
The next call I make is to T-Mobile Customer Care ( right.....customer care MY ASS) and the clueless girl on the other end tells me after almost an hour, that I must be mistaken, they don't show any record that they tried to access my account. So apparently, since they didn't show it in their systems, it never happened. Although my credit union shows a clear record of the attempt. Hmmmmm.....odd. I can see it, I'm looking right at it, says T-Mobile right next to it.
Then the following Monday, guess what? It happened AGAIN. That's right dear readers, T-Mobile made a SECOND attempt to withdraw funds from my account. So I call again, thinking, perhaps a bit naivley, that surely NOW they would do something about it. But NO! They still insisted that because they didn't SEE it on their records, it never happened, and that I was mistaken. Then I'm told that all I need to do is fax them a copy of the statement showing the attempt and they would be happy to take care of it for me.
It is now THREE MONTHS later. I have now refused to pay T-Mobile another dime until this is taken care of, and I am requesting that I not be made to pay my bill for the month due to the serious inconvience and lack of care taken in this matter. I have, in total, faxed the same information to T-Mobile SIX, count 'em, SIX times. And today? Well today I get told that I need to prove how much they tried to withdraw, the moron on the phone even went as far as to suggest that perhaps I was trying to get out of something by saying, "Maybe you were making a payment for someone else."
Do not trust T-Mobile my friends, a company that will try to get out of something like this, is not to be trusted with your money or your patronage. The next step for me is to write to , call or email, every single media outlet that I can and to take the relevant information to my local authorities. If you have T-Mobile...switch now. Get the hell out of there! Run!!